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FAQ

About Wizi

What is Wizi?

Wizi is a free mobile application for families, friends and colleagues that combines unique location sharing features with the best route recommendations, obtained from Wizi's innovative free traffic network. With Wizi you can avoid traffic jams and save time when driving in the city. For families, Wizi tells instantly where the kids are or when family members leave work or arrive home. Friends can use Wizi to share photos of their location or to find the best club at night where the rest of the group is. Colleagues can coordinate their arrival at meetings in a way never possible before. Wizi can be downloaded for free and used on a set of mobile phones. On the download page you can check if your mobile phone is already supported.

Is Wizi for free?

Yes. Wizi is a FREE application.

Where can I download Wizi?

Visit http://www.wizi.com/timetags/download.aspx to download the latest version of Wizi for your mobile phone.

Why is Wizi beta?

Wizi is still being developed. Send us your suggestions and we may add them in the next release.

Where can I use Wizi?

Wizi works anywhere in the world where you have Internet access.

Do I need a mobile phone with GPS to use Wizi?

Using a mobile phone with GPS will give you the best experience. However, you can set your location manually on the map.

In which devices can I use Wizi?

At this moment we are only supporting Windows Mobile phones but soon Java versions for Nokia and BlackBerry will be available. You can check the compatible devices at the download page. The list will be updated when new mobiles phones are tested.

Registration & Login

How do I Register?

To create an account you will need to visit the Sign Up page and complete the form for creating a new account. Here you will specify details such as your login name and email address.

I have a Username and Password, How do I Login?

After successfully registering you should have a username and password. You can then visit the login page and enter your username and password to login.

I already logged in, why do I get logged off automatically?

When logging in if you do not check the ‘Remember Me’ option you will be automatically logged off after an administrator-defined length of inactivity, usually 20 minutes. If you would like the site to always log you in automatically, please check the ‘Remember Me’ checkbox.

I forgot my username and/or password.

If you forgot your username and/or password you can visit the Forget Your Password page and have both your username and a new password emailed to you by entering the email account you're registered with. You will be sent a new password since we store your password encrypted and have no way of retrieving the original value. Once you receive your username and new password you can login and change your password.

What if I’ve registered but still cannot login?

If you’ve registered and can’t login, check to ensure you have a valid username and password. If you are sure the username and password are valid, but still can’t login you may either require account activation or your account may be on hold. In this case it is best to contact the administrator(s).

I’ve logged in before, but now can’t login?

First check to ensure your username and password are correct. If you still can’t login your account has either been put on hold or deleted due to inactivity. Please contact the administrator(s).

User Profile & Settings

What is a Profile?

A profile is information about your account that controls how you view information within Wizi. This includes personal information you wish to share such as your web address or weblog address, and many other settings.

How do I update my profile?

Go to the Manage menu and select Profile.

Why do I want to set my time zone?

Setting your timezone will enable Wizi to display all dates and time relative to your time zone.

What is an avatar?

An avatar is the image that will represent you within Wizi.

How do I set my avatar?

You set your avatar in the Profile page (Manage menu). You can also upload a photo that will be shown when your friends see you on the map.

How do I set the date format?

The date format used to display any date information can be configured from your profile.

Privacy & Security

How do I change my Password?

Once logged in you can change your password from your Profile page.

How do I change my Username?

You cannot change you username.

How do I change my email address?

Once logged in, you can change your private email address on your Profile page.

What Profile settings are required?

The only profile setting that is required is your private email address. The private email address is never shared or displayed publicly. If you wish to share an email address publicly, use the public email address field. The remainder of the profile settings is optional.

What if I don’t want my name displayed in the member lists?

You can set the option in your profile and your name will not appear in any member listings, including the listing of who is online.

Private Messages

What is a Private Message?

A private message is like email within Wizi. You can send a private message to other users within Wizi that is visible only to them. No private information, such as the user's email address, is ever disclosed.